Frequently asked questions

Choose one of our scheduled travel programmes. You can book on our website, by phone or by e-mail. Before booking, please check the documents required for the visa (passport, residence permit & visa etc.)

If you cancel your Umrah more than 4 weeks before departure, you receive a full refund. For Hajj, you must cancel before the month of Ramadan to receive the full price back.

You can book up to 2 to 3 weeks before departure, but we cannot guarantee a place as our places are limited. You should book as early as possible. If you have questions about available places, just get in touch.

You can register with your current passport details, but please add a note when booking that you have applied for a new passport. We will take care of the rest or get in touch with you.

As soon as you book a trip with us, we handle your entire visa application. We will ask you for the important documents and take care of the visa for your pilgrimage.

You receive your visa within 2 to 3 weeks once all documents are complete and the embassy has approved it. If you want it faster, we offer an express service for an extra charge; just get in touch.

All countries, including German citizens, need a visa for Saudi Arabia.

In the section on required visa documents we explain who is eligible for a visa. There you will find the requirements. As a rule, non-EU citizens without residence in Germany cannot obtain a visa through us.

You can spend time there on your own or with your relatives. However, passports must stay with the Hajj ministry until the return flight, so you are not completely flexible. Whenever we change cities, you must travel with us.

Some health insurers cover the cost of the vaccination. Please contact your health insurer about this.

Children under 1 year do not need a vaccination. For children aged 1 and over, no meningitis vaccination is required if the child’s health does not allow it; a confirmation from your paediatrician is enough.

Your vaccination must be valid for at least 3 years after the departure date. Otherwise you will need to be vaccinated again.

Couples married in an Islamic ceremony can have a written marriage confirmation issued by a mosque or Islamic institute. If your surnames match, no marriage certificate is needed.

We fly mainly with Saudi Airlines and Turkish Airlines, as we are an official member with both.

When we fly with Saudi Airlines, you can travel to and from the airport by express train.

With Saudi Airlines you can take up to 46 kg of luggage and 8 kg of hand luggage. With Turkish Airlines it is 30 kg and 8 kg of hand luggage. On the return flight, both airlines allow an extra 5 litres of Zamzam water per person.

The tickets are e-tickets, so you do not need to worry about them. Your passport is all you need. We will still e-mail you your ticket details.

Yes, you can pray seated on the plane. We recommend renewing your wudu before boarding. Please pray quietly and calmly so that no one else feels disturbed.

For Umrah you may be able to fly back to a country of your choice, but for Hajj you must fly back to Germany. On the outbound flight we must fly together as a group. On the return it is possible to leave earlier; leaving later than the planned return date is not allowed. Please talk to us for details.

If you cannot find your luggage, you must immediately report the loss yourself at the lost luggage desk. As lost luggage concerns personal belongings, we are not allowed to act on your behalf.

We have worked with reliable hotel partners for years, so you do not need to worry. Our selected hotels are very clean and recommendable. For Umrah you can also arrange your own hotel. For Hajj this is unfortunately not possible; you must stay with the group.

Yes, you basically do not need to bring anything. Sensitive people, for example those with allergies, can bring their own toiletries.

Yes, a cleaning service is available on request. However, someone must be present in the room while it is being cleaned.

No, you get only one card per room and must always hand it in at reception. Whoever comes back first collects the card and can enter the room. Whoever leaves the room last returns the card to reception.

We arrange your meals from local Turkish cooks.

Men and women get separate rooms. You then choose the room type: single, double, triple or quad. Who shares with whom depends on language, nationality and each person’s wishes.

First, very experienced imams give live seminars online. There is also a one-day gathering at the mosques in Offenbach, Haagen and Munich, where you can talk to and exchange with other pilgrims. After booking, our guests receive links to video seminars covering every point of Hajj. We also recommend reading books about Hajj. Remember that we also give daily talks in Saudi Arabia that you can join. We explain everything step by step.

Yes, this is possible. You pay the full amount and we appoint a trusted person from Germany who performs all the rites of Hajj in the name of the deceased. Alternatively, you pay half the Hajj price and we appoint trustworthy local students or acquaintances there who will perform the Hajj reliably.

An animal must be sacrificed separately for each person.

The Umrah season ends after Ramadan and begins again one month after Hajj.

You may perform Umrah several times a year, provided you meet the requirements.

Hajj takes priority over Umrah. If Hajj is not possible for financial reasons or lack of time, you can begin with an Umrah. Hajj is obligatory once in a lifetime for every believing Muslim and should therefore be given priority.

Meningitis vaccination is compulsory. You can also get vaccinated against other diseases voluntarily as a precaution; please ask your doctor for advice.

You can use doctors and hospitals there free of charge, as long as they are state-run. Private doctors and hospitals charge fees.

You can easily take your children on Umrah, but for Hajj it is better to leave them at home, as the journey at Hajj time is very demanding.
On an Umrah trip, taking your child or children is no problem. On Hajj trips it is better to leave smaller children at home, as so many people are on the move at that time. This is only a recommendation; parents must decide for themselves.

We recommend bringing two pairs of comfortable sandals: one for ihram and one for the rest of the time. Flip-flops are perfectly fine.

There is no rule on this; what matters is that Islamic dress requirements are observed.

For about 20 to 30 euros you get a SIM card with internet (copy of passport and visa required). You cannot make WhatsApp calls, but voice messages and normal WhatsApp messages still work.

There are many different providers and not all have full coverage. We recommend providers such as STC (comparable to Deutsche Telekom). With STC cards you can also call each other free of charge.

You can withdraw money without any problem, but there are daily limits, so you cannot withdraw much. There are also fees, which depend on your bank.